When you purchase something online you have expectations that it will arrive, be what is stated and if it isn’t be able to send it back and either exchange or refund the items..
YES!!!!!
Well, what happens when that service is negated by email only, or message only communication that is never answered?
So many people these days shop online and have the disappointment of having the item different from the description, sized incorrectly or is just plain wrong
Like everything that disappointment turns into frustration and annoyance when you find out that you can’t contact the store to return, or exchange the items.
Yes, shopping online has it’s pitfalls especially when the store has no ethics where customer satisfaction is concerned.
So how to we as the consumers and customers deal with this??
Our only option is to resort to social media or blogging to share and communicate our disappointment and annoyance, only this doesn’t go very far if you aren’t a celebrity that has pull with the public.
Recently, I had a “blue milk” issue, yep “blue milk”.
I purchased it from Woolworths and you would think under the circumstances that maybe, just maybe they would take it seriously….
Nope, I got the response, “oh, that’s new, haven’t heard that before” and that was it.
No can you bring it in please, could you give us the batch numbers etc, not even a could we replace it for you..
NOTHING!!!!!
So if a multi national, duelopoly responds like this, how can we expect smaller businesses to respond any better and show accountability for what they sell.
We can’t!!!
The only way we can get ourselves heard is to spread the word and hold these businesses accountable using our voices.
Because, no matter how small our reach it is the sharing that counts as that small reach can explode into something greater.
I didn’t share the “blue milk” video expecting it to go as far and wide as it did, I shared it out of frustration for what was told and said to me.
The other people that saw this was how spread it, it was those people that also wanted answers to the questions.
It was all those people that tried to also make Woolworths accountable for this.
So, if your find anomalies in what you purchase and aren’t getting the customer service and ethics that you would expect from the business that you have purchased, in good faith, with money you worked hard for…
THE SPEAK UP.… every voice counts.
Every voice, no matter how small can make ripples in the water.
Yo Zen Qi
I hope that this resinates with someone out there to reach deep and use their voice to call into account those that take their customers for granted.
xx
YoZenQi Holistic - Megen Hibbins 